How to resolve "Access is denied" issue when trying to connect to Sage 50 Canadian Edition

Some users may encounter an "Access is denied" message when attempting to connect to a Sage 50 Canadian Edition company using Logicim XLGL. This issue is typically caused by security software or system policies blocking access to necessary executable files.

If you face this challenge, you may require assistance from your Information Technology (IT) department.

How to resolve the “Access is denied” challenge:

Disable your security software:

1. Temporarily disable all your antivirus, antimalware, and other security software, including Windows Defender.
2. Attempt to connect to your data.
3. If successful, re-enable your security software one by one to identify the culprit.
4. Make necessary changes in your security software to allow execution.

Run executable manually:

1. Open Windows Explorer and navigate to C:\Program Files (x86)\Logicim\XLGL.
2. Locate SimplyAccountingConnect.exe and double-click it.
3. If an error message appears, the issue is with your user permission.

Check your local and group policies:

1. Verify that your local or group policies are not restricting access to the executable file.
2. Adjust your policies as necessary to allow access.

Use Windows Event Viewer:

1. Open Windows Event Viewer and look for any related error messages. In particular, you should look in the Microsoft Windows Defender logs.
2. Use the information to diagnose and resolve the issue.

Contact your IT department and request support as needed

Additional Information

1. Ensure that your Logicim XLGL is up to date.
2. Renew your update subscription.
3. Learn more about Logicim XLGL updates.

Contact support@logicimtech.com for Logicim XLGL support related questions.