A great way to gather troubleshooting information is to use the Windows Steps Recorder:

1. Close or minimize all windows that are not pertinent to the problem to protect your personal information.
2. From the Windows Search Box, type: Steps Recorder.
3. Click the Steps Recorder app from the search result to open it.
4. Click Start Record in the Step Recorder window.
5. Make the steps to reproduce the problem you want to share with the support team.
6. Click Stop Record in the Step Recorder window.
7. You can review the recording before saving it.
8. Click Save in the Step Recorder window and save the zip file in a familiar location.
9. Send/reply an email to the Support Team and attach the zip file.