How can I send troubleshooting information to support?

A great way to gather troubleshooting information is to utilize the Windows steps recorder:

  1. Close or minimize all windows that are not pertinent to the problem to protect your personal information.
  2. Type Steps recorder from the Windows search box.
  3. Click the Steps recorder app from the search result to open it.
  4. Click Start record in the Step recorder window.
  5. Make the steps to reproduce the problem you want to share with the support team.
  6. Click Stop record in the Step recorder window.
  7. Review the recording before saving it.
  8. Click Save in the Step recorder window and save the zip file in a familiar location.
  9. Send/reply to an email to the Support team and attach the zip file.

Edited: Tuesday, November 05, 2024

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