FAQ

If you do not find the answer to your question here, please contact us at support@logicimtech.com.

Online Account and Communication

Please look in your spam folder and make sure mail from logicimtech.com is not tagged as spam. Also verify the email address you use on the form for any typos.

If you check to be contacted on the form, then yes someone will either call you or send you an email, depending on the information you provided. If you did not ask to be contacted, but would like someone to contact you, send an email to info@logicimtech.com.

Support plan and services

Your first consultation is free of charge.

This will depend on what you need. Your consultant will be able to guide you on this subject in your first free consultation. Our expert can create a simple report in less than an hour, while complex reports can take weeks to prepare. Most reports take an average of 3-4 hours.

Licenses

Yes.

All of our software licenses are perpetual, meaning you can use the software you purchased forever at no additional cost, in the environment it was built for.

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All upgrades for one year are included in your purchase, so you do not have to pay for any upgrade in that period. After the first year, you can renew the update service for an additional year at any time.

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Software Installation

Try the following:

  1. Save your work and close all Excel Windows.
  2. Click on the Windows Start Menu button.
  3. Navigate down to the XLGL group and open it.
  4. Click on Register in Excel.

If this does not solve the problem, you may have to remove the XLGL add-ins from the Disabled Items list in Excel:

  1. Open Excel.
  2. Click on Options.
  3. Click on Add-ins.
  4. Select Disabled Items from the Manage dropdown box at the bottom of the window.
  5. Click Go...
  6. Select the XLGL add-in(s) from the list and click on Enable.
  7. Click Close.
  8. Click OK in the Options window.
  9. Close Excel.
  10. Click on the Windows Start Menu button.
  11. Navigate down to the XLGL group and open it.
  12. Click on Register in Excel.
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Moving from Sage Intelligence

No. However, it may be possible to take the existing report template and adapt it to XLGL.